Delivery & Returns
Canada & USA: Free standard shipping is offered on all orders over $99.00 USD within Canada & U.S.A.
All international orders from Doc of Detox are shipped with the following terms and conditions:
• Orders are the customer’s responsibility. Doc of Detox is not responsible for packages once they are transferred to the carrier.
• Doc of Detox is not responsible for packages that are abandoned as a result of not gaining entry into the customer’s country. Any loss will be assumed by the customer; Doc of Detox will not refund/replace as a result of such loss.
• The customer is responsible for customs, duties and/or fees applied to the package as well as providing any documentation required for the package to gain entry into the destination country.
• If a package is returned to Doc of Detox, all eligible refunds will be reduced by the cost of damaged product(s), customs, duties, fees and returned postage charged to Doc of Detox.
• Orders will be shipped using either Canada Post or DHL from Canada to the destination country, once Doc of Detox receives confirmation of the customer’s agreement of these terms and conditions.
*If you use a U.S. delivery address followed by a third-party forwarding service to your international destination, our insurance coverage ends at the original U.S. delivery location. Doc of Detox is not responsible for any damages that occur in the hands of the third-party carrier.
*We suggest purchasing insurance through any/all carriers for all international shipments. Our U.S. Warehouses are not equipped to package orders for international transit. All orders with an international delivery address are shipped form our Canadian Warehouse for the best delivery success.
If you are not satisfied with your regular priced merchandise, you can request to return or exchange the item(s) within 30 days of the purchase date in its original condition on Doc of Detox branded products*.
We cannot offer you a refund or exchange if your request exceeds this 30-day policy. Unopened items returned within 30 days are eligible for a refund less the cost of shipping and handling. Any item received open will be assessed for store credit only (this may be pro-rated based on the assessment of product used).
To return a product, a request must be submitted to firstname.lastname@example.org. Our team will review your request and process your RMA/pre-paid return label (subject to approval and region restrictions).
Only returns with a RMA shipping label will be accepted and eligible for refund/exchange. Do NOT ship without the proper RMA shipping label.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and/or original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
*We are not able to proceed with any refunds or replacements until your return products have been received and assessed by our team.
If you are shipping an item over $49, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable/ refundable items:
• Third-Party products;
• Calcium Ion Therapy;
• Energy Medicine (EMF/LIGHT) Equipment;
• Avacen & Avacen Refresh Kits/Mitts;
• Bioptron, Bioptron Floor Stands & Fullerene Filter Pro 1;
• Sentient Element;
• SolRx Series & Crystal Plates;
• Smart Guard;
• Tesla Light Wear;
• Crystals & Pendants;
• Gift cards;
• Downloadable software products;
• DMSO Cream & DMSO Gel;
• Beyond Beauty Face Cream;
• Enema Buckets & Enema Coffee;
• Clappers, Belly Button Kits, Belly Button Buddies & Dry Skin Brushes;
• Books, Manuals & Posters;
• Opened Daily Cleansing Tea.
Should a problem arise with a product, we ask that you contact email@example.com immediately so that we may assess and efficiently assist.
To complete your return, we require the order number associated with the purchase and pictures of the products you received in your order:
Any un-authorized returns will be subject to store credit only after it has been received and assessed by our returns team. Partial refunds may be granted in the following cases: items returned that are not in their original condition, are damaged or missing parts.
REFUNDS (IF APPLICABLE)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, you will be contacted to review how we are able to proceed with your request based on our assessment of the returned items.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All store credit refunds will appear as a coupon code via the email that is connected to the account used to place the original order.
Be advised that we will deduct the flat rate return and/or original shipping fees from your refund.
Any opened products returned will be assessed and eligible for store credit only at the pro-rated amount suitable for the amount of product returned.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund within 5 days of your refund being issued, please contact your bank as the transaction may still be pending, it may take some time before your refund is officially posted.
In some cases, refunds can take up to 10 business days depending on your method of payment & financial institution. Please ensure it’s been 10 business days before contacting support regarding your refund.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
EXCHANGES (IF APPLICABLE)
Replacement orders are only granted for items that arrive defective or damaged. If you need to exchange the product for the same item, send us an email at email@example.com with photos of the product you received and your order number included in the email.
SALE ITEMS (IF APPLICABLE)
Regular priced items may be refunded, sale items are not eligible for refunds. Sale items can however be exchanged (certain conditions may apply).
ROUTE PROTECTION (IF APPLICABLE)
Purchase Route Package Protection at checkout to receive full coverage and easy resolution for order and shipping issues as well as fully protecting your package in the event that it is lost, damaged, or stolen. Some conditions apply*.
We recommend that you purchase Route Protection with your order should there be any occurrence of loss or damage in transit. We cannot guarantee that we will be able to replace, refund or re-ship orders or products for any orders that do not include the purchase of Route Protection. For international orders, if route protection is not purchased with your order we cannot replace or resend shipments at this time. Please note – Doc of Detox* and all its’ entities are not responsible for orders once they leave any of our warehouses.
How to add Route Protection:
Route Protection is automatically calculated and added to your cart upon checkout. *If you choose to remove this from your cart, Doc of Detox is not responsible for any loss or damages in transit and will not issue any refunds or replacements.
Route Protection process:
Once Route Protection has been added to your order, you will receive a confirmation email from them directly. This email is important as it contains the claim number associated with your order.
In the event your package is lost, stolen or damaged in transit, you can simply file a claim at claims.route.com. Route will then review your request for replacement or reimbursement and will provide an email informing you of how they are able to proceed.
Route Protection Restrictions:
(Route has specific time frames for which you can file a claim)
15 Days - If your package arrives with damaged product you have 15 days from the delivery date to file your claim.
15 Days - If your tracking shows your package has been delivered but it is actually lost or stolen, you have 15 days from the stated delivery date to file your claim.
30 Days - If there is no tracking updates on your order for an abnormal amount of time, you have 30 days from the last stated tracking update to file a claim of it being lost in transit.